Shipping policy

Welcome to WavyWay We want your order to arrive as quickly as possible. Below are the details of our shipping process so you know exactly what to expect.

1. Shipping Methods and Delivery Times

We offer various shipping options depending on your order's location:

  • Standard Shipping: Delivery time of 1-3 business days within the Netherlands.

Please note that these delivery times are indicative and may vary due to external factors such as holidays or weather conditions.

2. Shipping Costs

Shipping costs are calculated during checkout, based on the size, weight of your order, and the selected shipping method.

  • Within the Netherlands: Free shipping on orders.

  • International: Shipping costs for international orders are calculated based on the shipping destination and selected shipping method.

3. Order Processing

Orders are typically processed within 1 business days, provided all items are in stock. Once your order has been shipped, you will receive an email confirmation with a tracking number (if applicable).

4. Shipping to Multiple Addresses

Currently, we do not offer the option to ship an order to multiple addresses. If you would like to send items to different addresses, you will need to place separate orders for each address.

5. Issues with Your Order

If your order is delayed or you have an issue with the delivery, please contact us at wavywayzakelijk@outlook.com. We will be happy to assist you in resolving the issue as quickly as possible.

6. Undelivered Orders

In the event of an undelivered order (e.g., if the package is lost), please contact us within 5 days after the expected delivery date. We will do our best to investigate the situation and find a solution.

7. Responsibility for Address Accuracy

It is important to provide the correct shipping address when placing your order. We are not responsible for delays or errors caused by an incorrect address.

8. Liability for Damaged Items

We strive to ensure that your order arrives in perfect condition. If you receive damaged or defective items, please contact us within 2 days so that we can resolve the issue.